DOMESTIC SHIPPING OPTION:

INTERNATIONAL SHIPPING OPTION:

WE TYPICALLY SHIP ORDERS OUT THE NEXT BUSINESS DAY, BUT UNDER SOME CIRCUMSTANCES, WE MAY TAKE LONGER. SILVER STAR IS NOT RESPONSIBLE FOR DELAYS IN SHIPPING CAUSED BY THE UPS SERVICE.

ALL ORDERS LEAVE OUR WAREHOUSE IN GOOD CONDITION AND DOUBLE CHECKED. IT IS IMPORTANT THAT YOU OPEN AND INSPECT ALL BOXES IMMEDIATELY. IF A PROBLEM EXISTS, PLEASE RETAIN ALL BOXES & PACKING MATERIAL FOR POSSIBLE INSPECTION BY CARRIER. DO NOT THROW ANYTHING AWAY UNTIL YOU HAVE TALKED TO OUR CUSTOMER SERVICE DEPARTMENT. ALL SHORTAGES AND DAMAGED MATERIAL MUST BE REPORTED WITHIN 96 HOURS OF RECEIPT OF GOODS. DELAY MAY RESULT IN CLAIMS BEING DENIED. IT IS THE CARRIERS RESPONSIBILITY WHEN GOODS ARE DAMAGED AFTER THEY LEAVE OUR WAREHOUSE. CREDITS WILL BE ISSUED WHEN CLAIMS ARE APPROVED OR ITEMS ARE RETURNED. REPLACEMENTS ARE NOT ALWAYS AVAILABLE. PLEASE INQUIRE WHEN REPORTING SHORTAGE / DAMAGE.
CONTACT shipping@buysilverstar.com FOR ANY ADDITIONAL SHIPPING INFO.

RETURN
TO RETURN ITEMS NOT ORDERED OR INCORRECTLY SHIPPED PLEASE CALL FOR A RETURN AUTHORIZATION NUMBER. THIS NUMBER MUST APPEAR ON THE OUTSIDE OF THIS BOX AND ON THIS FORM, WHICH MUST BE IN THE BOX. ALL BOXES WITHOUT AN R.A. NUMBER WILL BE REFUSED

UNATHORIZED OR INCORRECT RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE PLUS SHIPPING COST AND/OR DENIAL OF CREDIT. DO NOT RETURN DAMAGED MATERIAL UNLESS A RETURN AUTHORIZATION HAS BEEN ISSUED.
WE APOLOGIZE FOR ANY INCONVENIENCE BY OUR ERROR OR FREIGHT CARRIER DAMAGE PLEASE FAX THIS FORM FOR IMMEDIATE RESPONSE:

981 Calle Negocio, #100
San Clemente, CA 92673
PH: (949) 276-5990 
FAX: (949) 276-5991